LEIGH F. MUSICOF, MBA

14-28 Turnbuckle Ln., Merrimack, NH 03054

lmusicof@comcast.net(617) 285-4522

 

SPECIALTIES

 

■Project Management

■Information Technology

■Information Systems Management

■Risk Management

■Process Improvement

■LAN/WAN

■CCNA

 

EXPERIENCE

 

New Hampshire Job Corps Center / Adams Associates.  Manchester, NH June 2016 – Present – IT Systems Manager

■Process paperwork for access controls for new employees, promotions, transfers, and terminations.

■Responsible for providing Tiers 1, 2 and 3 support toward the operations and maintenance of the computers, network, and telephony systems for the Center.

■Responsible for getting quotes for IT software, equipment, and expendables in accordance with US Department of Labor requirements.

■Perform as Project Manager directing new site roll-outs for hardware and software.

■Manage day-to-day operations of Helpdesk for over 250 students and staff. Utilize Zen ticketing system to communicate ticket statuses and maintain SLAs. As of September 2016, my approval rate by my end users is 98%. Utilize Remedy to monitor tickets I open with Tier II and Tier III JCDC support.

■Publish a monthly IT newsletter for the Center discussing IT issues and provide training.

 

TD Bank, Peterborough NH. January 2015 to November 2015 – Financial Services Representative

■Opened new accounts, serviced accounts, researched transactions, assist tellers with opening and closing procedures.

 

New York Life Insurance Company, Andover MA September 2013 to January 2015 – Registered Representative

■Conducted in depth interviews with prospective clients to uncover their financial exposures.

 

ManTech International., Hanscom AFB, MA 2011 to June 2013 – Project Lead

■PASS Program Management Support to Cyber Integration Division

■Project Lead for Remedy EITSM team; $9M effort to upgrade BMC Remedy to v 8.1. Project Lead for sustainment of Remedy 7.1 environment. Spearheaded documentation for Technical Evaluation of responses to RFP. Work closely with Information Assurance team on C&A package preparation and submission. Part of team evaluating RFP responses.

■Saved the Air Force from a $6M fine from BMC by coordinating the effort to recover Remedy 6.3 licenses issued by Cyber Integration Division and return them to BMC.

■Part of tiger team preparing project plan for EITSM technical refresh program. Part of two-person team maintaining project plan in MS Project. Prepared numerous PCO letters in response to deliverables from contractors. Prepared technical evaluations as required for Contracting. Prepared funding requests as needed. Prepared weekly reports for senior leadership. Attend and ran as needed, weekly Remedy team meetings. Attend branch meetings and presented as needed.

■Risk Manager for EITSM, maintain database of risks and coordinated with team members on mitigations. Ran monthly meetings to check on status of approved risks, Reviewed watch items, and look at unapproved risks proposed since the last meeting. Worked with systems integrator on risks for their aspect of the project.

■ASI Monitor for EITSM. In charge of coordinating outage requests with INOSC’s and other enterprise Air Force groups.

■Analyze contractor invoices and supporting documents, comparing against deliverables before recommending approving or rejecting invoices. This helped discover double billing and several instances where invoices and financial deliverables for the same period did not match.

■Prepared documentation to close out contracts at the end of the period of performance. Worked with Contracting to negotiate with contractor on final invoicing and return of GFE. Drafted CPAR evaluations for Government lead.

 

SRA International, Inc., Hanscom AFB, MA 2008 to 2011 – Acquisition Project Lead

■PASS program management support to Landing Systems Branch

■Prepared and Reviewed program management documentation for various Congressional Initiative funded R&D programs with less than $5M in funding.

■Reviewed deliverables and compared them against SOW, CDRLs, and the DIDs prior to making recommendations to Government lead.

■Participated in regularly scheduled meetings with contractor, Government personnel, and MITRE personnel.

■UCI/SIP monitor for two ACATIII programs. In charge of farming out checklists to SMEs and maintaining self-inspection binders. Briefed Government PMs on contents of binders to prepare them for audits.

■Participated in Source Selection for an ACAT III program as a Recorder. Wrote ENs from advisor comment forms. Created and maintained database of ENs. Compiled EN binders that were sent to Offerors. Scheduled resources for Source Selection facility. Prepared various briefings for higher commands and approvals, prepared documentation for senior leadership to Reviewed prior to contract award. Handled day to day IT problems for the team.

 

Paradigm Technologies, Inc., Hanscom AFB, MA 2007 to 2008 - Senior Analyst

■ITSPII program management support.

■Reviewed deliverables and compared them against SOW, CDRLs, and the DIDs.

■Prepared Technical Evaluation, SOW, CDRLs, Procurement Directives, DD254, and research DiDs for use in preparing CDRLs.

■Made recommendations to Government lead on responses from Contractors as part of programmatic Reviewed.

 

Public Consulting Group, Boston, MA 2006 to 2007 - Windows Systems Administrator

■Wrote configuration manuals for routers and switches being utilized in the network, in an effort to standardize configuration of network hardware.

■Took inventory of all switches and routers in both the corporate and education environment and populated Solarwinds to ease monitoring of the health of the network.

■Using the IOS, labeled corporate and education environment switch ports using IOS software to ease troubleshooting in the event of incidents.

■ Upgraded IOS' on switches and routers using TFTP. Backed up startup-config and running-config onto TFTP server as well.

■Implemented WSUS for both servers and desktops across the Enterprise.

 

TAD Technical Services – Philips Electronics NA, P-GIS, Andover, MA - 2003 to 2006 - Systems Administrator

■System Administrator / Project Manager for over forty dedicated, shared, and infrastructure Windows installations.

■Worked closely with customers in all over the world.

■Responsible for following ITIL defined procedures for new server installation, change management, and decommissioning servers. Documented resolutions to incident tickets to increase speed of resolution in future occurrences. Used repeated incident tickets to make suggestions to changes to the environment to the customer to prevent future occurrences.

■Worked closely with Windows, Linux, and CDC Security teams to accomplish critical tasks.

■Worked closely with customers to configure their servers and troubleshoot problems.

■Updated CRM database with installation specific troubleshooting instructions.

■Created network diagrams for installations using MS Visio.

■Investigated IDS reports: checked for false positives, investigated negatives, and made recommendations to customers to get to the CDC Security baseline.

■Utilized information generated from Tivoli monitoring to suggest any changes to systems to improve performance. In addition, I used this information to tweak the monitoring tool to adjust performance baseline.

 

EDUCATION

M.B.A. University of Phoenix, Woburn, MA GPA 3.56

B.S.  Accounting, University of Massachusetts, Boston, MA GPA 3.42, Cum Laude

Certificate Cisco Networking John Mason Institute, Nashua, NH (2016)

Certificate ITIL Foundations. John Mason Institute, Nashua, NH (2016)

Certificate CompTIA Security+. John Mason Institute, Nashua, NH (2016) (In progress)

 

MILITARY

U.S. Air Force Reserve, Hanscom, AFB, Bedford, MA  2003 – 2009  (E-4) Senior Airman

U.S. Navy Reserve, NSA Newport, RI – 2001 – 2003 (E4) Information Technology Specialist

 

VOLUNTEER

United States Coast Guard Auxiliary, Lowell MA, Newburyport MA 2009 – Present. Served two years as Flotilla Commander of Flotilla 31. Served two years as Division Staff Navigation Officer for Division 3 in Newburyport MA.

 

CERTIFICATIONS

DOD Clearance: Secret - September 2003 to September 2013

Microsoft Certified Professional – June 2006 to Present

Cisco Certified Networking Associate (CCNA R&S) – May 2016

ITIL 2011 Foundations – June 2016

 

AWARDS

■Awarded the NAVY ACHIEVEMENT MEDAL in Spring 2003 from the Secretary of the Navy for Superior Performance of Duty while operating and maintaining the Naval Reserve Center Quincy’s LAN, servers and 35 end user workstations.

■Awarded SRA Spot Award for superior performance for participation in high visibility, special event over Independence Day Holiday in 2009.

 

SOFTWARE SKILLS

Windows⁷⁺, Windows Server, MS-Office, Visio, MS-Project, Photoshop, Lightroom, SharePoint, and Cisco IOS.

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